Eily O'Connell Shipping Policy
All Worldwide shipments will be sent via DHL Express delivery - AUD $80.
If made to order then please see individual making times, it can vary from 4 - 6 weeks. Get in contact if needed by a certain date and we will try to accommodate you if possible.
Worldwide items can be sent via DHL Express in 1 - 3 days.
All work packaged in bespoke black recycled cardboard boxes with gold foil printing.
A note can be written on request also.
Please note that shipments overseas require an assessment by customs for fees. Any of these fees, tax duties or custom charges in the destination Country are the sole responsibility of the customer.
No orders will be sent to PO Box addresses as a signature is required upon delivery to ensure safe transportation of your treasure.
If an item needs to be resized there will be a cost for resizing, please get in touch for a quote.
Always get in touch if you have a tight deadline or special date and we will try to accommodate you.
Eily O'Connell Returns Policy
Please get in contact if for any reason you would like an exchange within 14 days or purchase. Bespoke commission work is exempt from refunds or exchange as it would have been made specifically for you.
If a ring is ordered in the wrong size at the customer's error, there will be a resizing cost dependant on the metal and type of ring. To be reviewed and quoted case by case.
Due to hygiene reasons, earrings cannot be exchanged.
Any items that have been agreed to be exchanged will be replaced after the item is received back in good condition. All reviewed on a case by case basis.
Everything will be throughly cleaned before it is sent to you and placed neatly in it's box with ribbon, postcards and a care note.
Eily 'O Connell cannot be responsible for any return postage charges, items lost, stolen or damaged in transit so if you are returning an item, please send via tracked and signed for post in a box. Never send jewellery not in a box.
Customs fees will be at the cost to the customer.
Please contact us if you have any queries or questions and we will be more than happy to assist.