Yu Stepanel Shipping
Standard shipping to Australia - AUD$20.
Each piece is handcrafted to order, please allow 2-4 weeks for the purchased piece to reach you.
Kindly note, our handcrafted pieces may be currently shipped from the following three locations: London, Minsk or Tbilisi. Please allow adequate time for shipping.
All items national/international are posted via traced services. Tracking number will be emailed once posted.
Yu Stepanel Returns Policy
We want you to enjoy your newly purchased piece and if the quality of the received piece is not to your liking please contact us within 7 days of receipt.
Please be sure to return the piece in question in the original condition as shipped: unworn, unwashed nor treated in any manner, and in its original packaging.
If your piece is damaged on arrival, please contact us for replacement.
All packaging should be returned, a new piece will be shipped upon receipt of returned pieces.
Packages that are refused due to customs and duty fees will not be refunded.
Ineligible refunds
The following items are not eligible for refund or exchange by Yu Stepanel:
- Earrings (for hygienic reasons).
- Pieces which were modified, customised and/or altered according to your specification. Pieces crafted as highly customised, special request orders.
- Items damaged or altered while in your care (wear and tear).
- Items past their return date. Delayed shipping that is not over three weeks.